1. Brand & OS Selector

Customer Device Brand

Android OS Version CRITICAL

WhatsApp Icon Location

⚙️ 2. App Personalization

Your Application Name

Updates live instructions and WhatsApp texts

Your Support Name / Company

⚠️ The Single App "Trap" Guide

When Android 14 asks to cast, users instinctively click "A single app" because it looks highlighted or seems safer.

⚠️ The Consequence: They share only WhatsApp. When they press Home to go to Chrome or Play Store, your feed freezes. You will see absolute darkness or a frozen WhatsApp screen!

Step 1 of 6 Initializing Call

12:35

🔴 Agent Live Voice Script

Say this clearly to the user:

"Hello, please double tap on your active video window to reveal the bottom controls..."

Support Checkpoints

Cockpit v3.1

💬 WhatsApp Instant Messenger Helper

If they find voice directions difficult, copy and paste this formatted message to their WhatsApp chat right away:

Brand Specific Troubleshooting

Samsung devices prompt users with a clear "Start now" screen. Ensure they tap "Entire screen" first if Android 14 is present.